Frequently Asked Questions
A: Although this amount varies depending on the silver jewelry design that you choose, if a standard design product is to be made, then the required amount of hair is the thickness and length of the pinky finger. You can contact our company representative for detailed information and design work.
A: You can send the hair to us with our contracted cargo company within Turkey; therefor the shipping fee will belong to us. For hair that is being sent from abroad, you can send the hair to us by secure letter/mail using a reputable cargo company that makes international shipments.
A: All of the hair design jewelry is made by hand and goes through
labour-intensive workmanship. The design cannot be determined 100% in advance. According to the natural state of the incoming hair (hard, soft, oily, dry, etc. the final design may vary slightly.
B) After the hair reaches us, you can be sure that we will make the most beautiful design that will appeal to you, taking into account the condition of the hair and your desire.
A: Hair design charms are made from a strand of hair on a white or a different background color of your choice and can therefore be made without breast milk.
A: The most difficult type of hair to design is white hair. Because it is difficult to see when designing, extra effort is spent. In addition, contrary to what is thought, white hair on a black background does not look clearer and more beautiful because black absorbs the white color of the hair. We complement your jewelry by choosing a background color that will be most appropriate according to the color tone of the hair. Our goal is to combine the hair that is valuable to you with jewelry by making the most beautiful design possible.
A: The material we use in standard products is a specialized type of resin, used on the original 925 Sterling silver.
A: The materials we use cannot be separated from silver in everyday use. Therefore, it is impossible for the hair to fall out of the jewelry.
A: Any kind of jewelry that you can think of are designed from a hair strand and made individually.
A: The most accurate way to find out the ring size for you is to take measurements by skilled people using finger-measured devices at a jewelry store. If you do not have such an opportunity, you can get detailed information by clicking on ‘LEARNING RING SIZE’.
A: Your product is made according to the size you specified during the order and checked twice before being delivered. If you are experiencing swelling on your hands, you can have your product checked at an authorized jeweler or silversmith. If an incorrect measurement has been taken or your finger size has changed, you should re-order your product or take your finger size from the beginning and adjust it again.
A: Our products are original 925 sterling silver and all of them have a protective coating on them. Thanks to this coating, it protects against tarnishing and discoloration for a period of time. The reason for the color change in your product is the chemical materials you use (cologne, cream, soap, acetone, perfume, detergent, etc.) If you avoid contact with them, you will use the products for a long time without problems.
A: If the clip is defective on delivery you should send the product to us. If you do not have the opportunity, you can get a repair maintenance service at the nearest jewelry store or silver store.
A: If the product is damaged on delivery you should send the product to us. If you do not have the opportunity, you can get repair maintenance service at the nearest jewelry store or silver store.
A: If the product is damaged on delivery you should send the product to us. If you do not have the opportunity, you can get repair maintenance service at the nearest jewelry store or silver store
A:info@momentinjewel.com you can send a photo of the product to the e-mail address. You will be informed about the related product by making a stock query.
A: If you provide us with information about what the problem within 1 business day (24 hours) after the product arrives to you by cargo, our authorized workshop will make an inspection. If there is a problem caused by our company, your product will be repaired and maintained or replaced.
A: We do not make returns and exchanges unless there is a problem that will prevent the use of custom-made product sourced from our company.
A: We do not make returns and exchanges on custom-made products. You have the right to exchange stockpiled production products within 3 business days after the cargo is delivered to you.
A: We do not make returns and exchanges on custom-made products. You have the right to change the stocked production products within 3 business days after the cargo is delivered to you.
A: For customized products, it is 2-10 days to produce, unless a different date is specified in the product description.
A: The delivery of your cargoes varies depending on your location and the express shipping option. Please contact our company official for a detailed delivery date.
A: All the products you order are sent in accordance with a gift box belonging to our brand and the decorative paper bag belonging to our brand.